1/What is the lead time for an unavailable item?
The manufacturing time is generally 3 weeks, please consult our site again at a later date
2/ Can we have it delivered abroad?
Currently we can deliver to you in Germany, Austria, Belgium, Denmark, Estonia, Finland, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden.
Also to Switzerland and the UK, but delivery is DDU (Delivered Duty Unpaid, taxes and duties are to be paid by the recipient.
For any other request, please send a message to contact.client@larochere.net, and we will do our best to direct you to a partner distributor.
3/ In which stores can I find La Rochère products?
Please follow this link "Our points of sale"
4/ What is the procedure to follow for an exchange?
Follow the "Return procedure" link on the site
5/ Is it possible to buy the products individually?
It is possible for certain products such as lamps, vases, jewellery, etc. otherwise, the quantity is often indicated by 6 and cannot be modified
6/ Where does the stitch come from? What does mechanical glass look like?
Please find all the information in this document: "Aspect of mechanical glass"
7/ How can I find out the shipping cost?
The price of shipping appears when the order is validated. It is necessary to go to this stage to find out
In Switzerland and Great Britain the delivery is in DDU (Delivered duty unpaid, taxes and customs duties are charged to the recipient)
8/ Can unavailable products be restocked?
Yes, when these are still in the catalogue
9/ How can I access the professional tariffs?
Please send your contact details to contact.client@larochere.net, and a La Rochère sales representative will contact you.
Once the inspection is completed, specify on the receipt any clear and precise reservations. The annotation "subject to unpacking" will not be admissible.